Did You Know? Poverty can be a strength

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Welcome to Edition #82 of Did You Know? (DYK), the weekly newsletter where I reverse engineer how someone (or something) became successful—and what you can do to follow in their footsteps.

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Your success story this week

The fashion retailer ZARA was founded by a poor middle school dropout.

Ask Me (Gorick) Anything!

Every week, I answer a career question from a Did You Know subscriber.

Submit your own here: https://forms.gorick.com/askgorick

Anonymous Manager asked:

Hey Gorick,

Hope you’re doing well! I could use your advice on a mid-career challenge.

One of the juniors I manage consistently misses deadlines, and when her work does come in, it’s rushed and sloppy. This has been going on for almost two years, and others have raised concerns with our boss. While he defends her, he leaves the management to us VPs. I’ve tried various approaches—adjusting deadlines, offering guidance, and being patient—but nothing seems to stick.

I’m ultimately accountable for the work, and while excluding her isn’t an option, her performance is becoming a reputational risk for me. I don’t want to sound like I’m complaining, but I need to address this with my manager. How would you suggest bringing this up effectively?

Best,

Anonymous Manager

My response:

This sounds like a frustrating experience, especially given how long it’s been going on.

You mentioned that your manager defends her which I consider to be the critical detail (though please correct me if I am wrong).

Is this because your manager (a) has a personal relationship with your direct report, (b) has otherwise had positive interactions with her, (c) doesn’t see you as a credible messenger, (d) can’t be bothered / is too busy to care, or (e) something else?

I ask because if (a), then we’ll need to brainstorm a bit because right off the bat you’re fighting a bit of a losing battle.

Regardless of the circumstances, though, I’m wondering…

1. Is there an opportunity for your direct report to submit a deliverable or present to your manager directly without you being the middleman (without you being blamed for not having checked her work of course)? That way, your manager can see their work product in its raw form without you being there to save her.

2. Is there someone else that your manager considers to be a more credible manager who can relay the message / reinforce your message? That way, they’re hearing it not just from you but from someone they trust more.

3. Is there another team or project that interests your direct report more than your current work that you could encourage her to pursue instead of staying with you? That way, they’re happier and you’re happier.

Just a few initial thoughts!

Every week, I answer a career question from a Did You Know subscriber.

Submit your own here: https://forms.gorick.com/askgorick

Did you know? The fashion retailer ZARA was founded by a poor middle school dropout.

Did you know? The fashion retailer ZARA was founded by a poor middle school dropout.

You may have heard of the fashion company ZARA. You may have even walked into one of their 2,221 stores in any of the 96 countries where ZARA exists.

But did you know that ZARA—and its parent company, Inditex, Spain’s largest company and the EU’s 9th largest company by market cap—was founded by a middle school dropout?

It’s 1948—and 12-year-old Amancio Ortega had just watched his mother get turned away by their local shopkeeper. Why? Because his mother had no money—and because Ortega and his family are one of millions living in extreme poverty in post-WWII Spain.

So, Ortega drops out of school and starts working. First, he delivers shirts for a local store in A Coruña, a city in the northwesternmost tip of Spain. Next, he becomes a clothing tailor’s assistant. Finally, he works his way to store manager for a luxury clothing shop.

The more Ortega worked around luxury clothes, the more he realized that the clothes he sold were out of reach financially to people like him and his family.

This made him wonder: What if he created high-end yet affordable clothing?

So, he set out to “figure out what people were looking for, and then make it.”

Through his work in the clothing industry, Ortega hypothesized that an accessible yet luxury fashion company needed to do 3 things:

  1. To use less expensive materials

  2. To have more efficient manufacturing processes

  3. To be competitively priced

To achieve all 3 goals successfully, Ortega knew: He’d need to control the supply chain.

Fast forward, and, 15 years after his first gig as a delivery boy, Ortega started selling quilted bathrobes and called the company “Confecciones Goa.”

Then, 12 years after he founded “Confecciones Goa”, Ortega used the cash to open his first clothing store and called it ZARA.

ZARA’s focus was simple: be fast. Inventory had to be restocked “twice a week” and orders had to be received “within 48 hours, tops.” These rules are still in place today.

In 1985—10 years after he founded ZARA—Ortega opened his first holding company and called it Inditex.

Inditex’s goal? Help ZARA and any of Inditex’s other clothing brands operate even faster. Specifically, Ortega wanted to have a “distribution system capable of reacting to shifting market trends extremely quickly.” He called it “instant fashion.”

Today, in addition to ZARA, Inditex owns 7,200 stores—for brands including Zara Home, Bershka, Massimo Dutti, Oysho, Pull&Bear, Stradivarius, Uterqüe, and Lefties—across 96 countries. And the concept of “instant fashion” or “fast fashion” remains alive and well.

As for Ortega, he credits this success to the day he watched his mother struggle to pay for their goods. “My ambition”, he told a journalist, “was born of poverty.”

What does this mean for you? The next time you find yourself feeling bad about how little you have or had, remember Ortega—who built his career and fortune building what he once lacked himself.

Amancio Ortega is the founder of ZARA. Images belong to Caproasia, EL PAÍS, and ZARA.

Your career strategy this week

Did you know?

What you didn’t have but wanted = your opportunity to make an impact

Ortega didn’t have a lot growing up. But, rather than let what he didn’t have haunt him, he took what he didn’t have—and made a mission out of making it available to the world.

This could be you!

Try filling in these blanks:

“Back in the day, I really wanted _______ but couldn’t afford it. Given that anyone else who is also _______ like me also [needs / wants] _______, I could do a world of good by making _______ accessible to those who _______.”

E.g., “Back in the day, I really wanted a career coach but couldn’t afford it. Given that anyone else who is also ambitious like me also wants to know that they are doing and saying the right things to get ahead in their career, I could do a world of good by making professional scripts accessible to those who want to build a successful career but don’t have access to a professional coach.”

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Offer what you lacked!

Gorick

Gorick Ng
Hardvard career advisor | WSJ bestselling author

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